Carla Rivera

5 Reasons You Need Chatbots

Chatbots! Either you have heard about them, are curious or even afraid of them. I am here to tell you, they are absolutely amazing. If you manage company social media channels like Facebook, this tool can help you up your game with customer service and more. Here are 5 reasons you need to get immersed in the world of chatbots now:

1. Better Customer Service

If built out properly, chatbots can offer accurate and helpful customer service. They are convenient and easy to use.

2. Faster Response

Consumers want their answers the moment they ask them. This is your chance to provide that quick response. Chatbots do not sleep or pause for bathroom breaks, there are ready 24/7.

3. Engagement

The added responsiveness will increase engagement on your page. It is a mutual benefit when customers engage with bots. They get the information they need when they need it, and the business collects data so that they can serve their customers in more effective ways.

4. More Time 

By not having to take time to respond to some of those customer service questions, this frees you up to focus on your business or social media strategy.

5.  It Is Cost Effective

Although there are paid versions of chatbots, most of the commonly used ones are free. Even the paid versions are very inexpensive.

Conclusion: Now you see there are no excuses. I created a step by step video showing you how you can build your own free chatbot in under 10 minutes. Go and build yours today!

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